faq

We are a manufacturer with over 25 years of experience in glass products. We also have export license and a professional international sales team.Our products are exported to many countries around the world.

Yes, our products are certified with German PHI Certification、FSC International Forest Certification、ISO9001 Quality Management System Certification、Occupational Health and Safety Management System Certification、Environmental Management System Certification、Energy Management System Certification、PREMIUM QUALITY、KCPC、China Compulsory Certification、Trademark Certificate、National Authoritative Testing Report、Product Environmental Impact Analysis Report、China Green Building Materials Product Certification etc., depending on your market requirements. We can also assist with other certifications if needed.

We provide products and services to customers in dozens of countries and regions, including South Korea, the Middle East, Central Asia, and North Africa. These customers include glass wholesalers, door and window factories, glass decoration companies, etc.

Yes. We have a professional technical team.We offer OEM and ODM services. Just share your specifications, drawings, or samples, and we can develop accordingly.

Yes, samples are available. For standard models, we can offer free samples; for customized ones, sample charges may apply but can be refunded upon bulk order.

Our MOQ is usually a full wooden box of glass, and the specific number of pieces is related to the thickness., but for first orders or trial orders, we can be flexible. Let's discuss based on your needs.

We usually quote based on specific product models, quantities, and destination. Please let us know more details so we can provide an accurate quotation.

Normally, we accept T/T 30% deposit, 70% balance before shipment. For long-term clients, L/C can be discussed.

Yes, we offer competitive discounts based on order volume. The more you order, the better the price.

For standard products, it’s usually 15 days after deposit. For custom orders, it depends on the complexity — typically 20 days.If your order needs to be expedited, please inform us, and we will do our best to shorten the delivery time according to the production schedule.

We usually ship by sea (FOB/CIF), depending on order size and urgency.

Yes. We work with reliable forwarders and can assist with all export documentation and clearance procedures.

We have different quality guarantee plans according to the characteristics of different products. If there is a quality problem with the product, we will negotiate a solution with the customer and do our best to satisfy them.

Please send us photos/videos within 10 days of receiving. We’ll evaluate and offer a suitable solution — replacement, refund, or discount on next order.

Yes, our team can provide online support, user manuals, installation guides, and even on-site support if required.

We are open to exclusive cooperation in specific regions if the order volume and business plan meet our criteria.

Yes, logo printing, packaging design, and brand customization are all available. However, sometimes some packaging supplies have a certain minimum order quantity.